The Shopper (17-7478)


Description
In this course you will learn to:

1. Explore some of the common responses you may encounter, when dealing with someone in a crisis situation.
2. Articulate what the shopper is often seeking with their telephone inquiry, other than cost.
3. Identify the challenges, and the rewards of securing the trust of the caller.
Content
  • 0. The Shopper Gateway Page
  • 1. The Shopper for American FD Mag Feb 2011
  • 2. Crisis Theory
  • 3. The Shopper Slides with Text
  • 4. The Shopper Final Test
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: 1 year